Super Micro Computer, Inc.
search
 

 Support Home
 Downloads
 Online Support FAQ Search OS Compatibility
 Onsite Services
 Manuals
 Quick References
 RMA
 Warranty


Online Support

Search FAQ

Enter Search Keywords separated by commas (keywords will be logically ANDed)

By FAQ ID Use wildcards(e.g. OS*)
Choose Categories

Most popular FAQs

1.  I have a supermicro server, that stops at boot, with the msg SYSTEM INITIALIZING with BA code at the right.
2.  There is an issue. When we are generating the component rating of the system it shows UNRATED for all the components (Please see the attachment for better idea), while a normal system shows their components rating by using same methods.

Super Micro Workstation Configuration Details as below:-

Motherboard Supermicro X9DAI
Processor Xeon E5 2665 2.40 Ghz (Single CPU)
RAM 16 GB REG. DDR3 1600 Mhz.
HD 2TB Sata
Graphic Card Nvidia Quadro 600
OS Windows 7 -64 bit – Prof.

Please kindly provide the solution for the same ASAP.
3.  I plug in 4GB of memory into my P8SAA board but Windows XP only shows 3GB of memory. Everything works fine but why does Windows shows only 3GB of memory?
4.  Which key is to be pressed to enter Bios when the machine is connected via serial console (Board X9SCL-F)? We already tried "DEL", "F4", "F11"... but no go.
5.  I noticed X8 DP series motherboard showing "ERST: Failed to get Error Log Address Range" message during the RHEL/CentOS 6.2,6.3 version while booting. What is this problem related to?
6.  How do I create a bootable USB stick?
7.  I have X8DTH-iF motherboard with 2 E5450 processors and 32GB ECC reg memory. I use: 1) RevoDrive 3 as PCI-slot bootable drive (http://www.ocztechnology.com/ocz-revodrive-3-x2-pci-express-ssd.html) with Windows 7 ultimate (latest drivers), 2) ATI FirePro 3D graphic card (http://www.amd.com/US/PRODUCTS/WORKSTATION/GRAPHICS/ATI-FIREPRO-3D/V8800/Pages/v8800.aspx) (latest drivers), 3) Adaptec 6805 RAID controller (latest firmware and drivers). For some reason, these 3 devices do not work together. Any two of them work perfectly, but when I connect all 3, RevoDrive disappears from BIOS. What could be the issue? I tried to switch their places on PCI slots, it did not help.
8.  How to flash iSCSI option ROM to AOC-SG-I4?
9.  I have this server : http://www.supermicro.com/products/system/2u/6027/sys-6027r-trf.cfm?parts=show At the system initialization it hang with a post code “B7”. I try to search AMI bios post code on your web site but I don’t find them. Do you have a description list of AMI bios post code ? Do you know what means the post code “B7” ?
10.  I have a storage Chassis SC846BA-R1K28 and Mainboard X9DR7-LN4F did not start up anymore. Then I unplugged and replugged some SAS cables, and tried to locate which Disk slots are served by which cable. After pushing the power button it showed "supermicro"-screen with "System Initializing..." on the bottom and then did not do anything further. IPMI shows the message "System initializing... B7". Removing the Bios battery for some time did not solve the problem. I did not find an answer on the internet yet - could you please tell us what this means and how I can recover from this?

Latest FAQs

1.  With NVIDIA GRID P40 (Pascal), running the NVIDIA-SMI utility inside VMware 6.5 causes the problem with prompt message, Failed to initialize NVML: Unknown Error". Downloading the package from nvidia.flexnetoperations.com with registration does not resolve the problem. I have the driver package with GRID 4.3 with the evaluation version. (02/12/2018)
2.  We are looking for a stencil of the 815TQ-R706WB chassis. Can your team provide this for us? (02/09/2018)
3.  I have a SuperServer 6026TT-HTRF that requires replacement power supplies, can you provide the correct part number to order? (02/09/2018)
4.  I have this SuperServer 2049U-TR4 but the CBL-0581 cable does not fit in the motherboard GPU power connector when use GTX1080Ti I GPU card? Can you please advise what is the correct cable for me to use? (02/09/2018)
5.  We have an AOM-TPM-9665V-S installed on our X10SRA-F motherboard. When we query the device, it says it is a TPM 1.2 module, not a TPM 2.0 module. Why would that be? (02/09/2018)
6.  I recently bought an X10DRG-Q motherboard and have Windows 10 installed and I'm not sure which drivers I need to download. Please provide me a link so I can download the drivers that I need. (02/09/2018)
7.  Steps to upgrade the SSM with existing DB on a Linux Server. (02/09/2018)
8.  I have an SSD on a 1028U-TN10RT. When I use "hdparm" the out shows the /dev/sda as "frozen". How do I unfreeze? (02/09/2018)
9.  For 1029UX-LL1-S16, the product page indicates SATA3 disabled. I would like to know if I can enable it? Or it is not functioning at all?  (02/09/2018)
10.  I am using an H11DSI motherboard with an add-on video card. When I set the video priority to offboard using the JPG1 jumper, I am not getting any display on the monitor connected to the video card. How can I solve this issue? (02/09/2018)

Contact / Services:

Tech Support Contact

24 Hour SuperServer Hotline

Submit Your Issue

Onsite Services

Regular Maintenance Services Login



Additional Resources:

Supermicro FTP Site

BIOS List: Intel / AMD

IPMI Resources

Serial Number Guide

Product Manuals

Software Code Library


Product Matrices:

Motherboard Matrix

Power Supply Matrix

Networking AOC Matrix: Standard / MicroLP / TwinPro / UIO / Ultra

Riser Card Matrix

Heatsink Matrix

System Fan Matrix

Front Chassis Bezels
Terms & Conditions   |   Privacy   |   Investor Relations   |   Jobs   |   Site Map
SuperServer® | Motherboards | Chassis | SuperRack® | SuperBlade® | Embedded | Networking | Storage | Accessories | AMD Solutions | Power Supplies
 
Copyright © 2018 Super Micro Computer, Inc. Information in this document is subject to change without notice.
Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.